Valjean Labs® takes your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website or make purchases through our online store at valjeanlabs.shop (the “Site”). Please read this policy carefully to understand our practices regarding your personal data.
What Information We Collect
We collect both personal and non-personal information from you when you visit our Site. Personal information refers to any information that can be used to identify you specifically, such as your name, email address, phone number, billing and shipping addresses, credit card information, and purchase history. Non-personal information includes information that does not directly identify you, such as browser type, operating system, pages visited, demographic information, aggregated and de-identified data, and other information that cannot be linked specifically to you.
Information You Provide Directly to Us
We collect information directly from you in the following ways:
- Account creation. We collect your name, email address, and password when you create an account to make purchases on our Site. You may also choose to provide additional account information such as your birthday, address, and phone number.
- Purchases. We collect your name, billing address, shipping address, email address, phone number, credit card number and other payment information when you make a purchase through our Site.
- Communications. If you contact us directly, we may receive additional personal information about you such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
- Surveys. We may contact you to participate in surveys. If you decide to participate, you may provide us with additional personal information.
- Promotions. If you choose to enter a contest or promotion, we collect information through the registration process, including contact details such as your name, email address, and telephone number.
- Employment applications. If you apply for a job posting on our Site, you may provide us with information such as your name, email address, phone number, CV, cover letter, work history, and other information in connection with your application. This information will be used for recruitment purposes only.
Information Collected Automatically
We may automatically collect the following information about your use of our Site through cookies, web beacons, and other technologies:
- Log information. We collect browser type and version, operating system, internet service provider, pages visited, time of visits, page views, redirects, clicks, internal links, referring site/page, and other site navigation data.
- Device information. We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, device identifiers, and mobile network information.
- Location information. We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.
- Cookies and other tracking technologies. We use tracking technologies like cookies and web beacons to collect information about pages visited, links clicked, and other actions you take when visiting our Site. This allows us to provide relevant advertising when you visit other sites.
- Analytics information. We use Google Analytics and other tools to collect information about Site traffic and engagement, page views, conversion rates, popular content, and other aggregate analytics data.
Information From Other Sources
We may obtain additional information about you from other sources, including through third-party services and organizations to supplement information provided by you:
- Social Media. If you access our Site through your social media accounts or connect your accounts to our Site, we may collect information made available to us through those accounts such as your name, username, gender, networks, age range, language, country, friends list, and any other information authorized. We may also collect non-personal information from social media platforms.
- Third Party Services. We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways. For example, we may receive demographic or interest data from third party marketing firms or publicly available sources.
How We Use the Information We Collect
We use the personal and non-personal information we collect for the following purposes:
- Provide our products and services to you
- Process orders and payments
- Communicate with you about your account, purchases, and requests
- Provide customer service and support
- Improve and customize your shopping experience
- Notify you about special offers and new products and services
- Enable you to apply for job openings
- Operate, evaluate, and improve our business
- Analyze Site usage and improve the Site experience
- Prevent and address fraud, breaches of our Terms of Service and policies, and other harmful activity
- Carry out other legitimate business purposes, as described further below
- Comply with applicable legal obligations and requirements
We also use non-personal information in aggregated or de-identified form to analyze Site traffic patterns and usage trends, diagnose and prevent service or technical issues, monitor the effectiveness of our promotional campaigns, and for other similar business purposes.
When We Disclose Your Information
We may share your personal information in the following circumstances:
- Vendors and Service Providers. To assist us in meeting business operations needs, we may share information with companies that provide services on our behalf, such as payment processors, shipping and delivery providers, email service providers, marketing partners, analytics providers, customer service software, job application platforms, and our retail partners. These companies are authorized to use your information only as necessary to provide these services to us.
- Business Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction.
- Legal Requirements and Protection of Our Company and Others. We may disclose information about you when required by law, regulation, subpoena, or court order; to establish or exercise our legal rights or to defend against legal claims; or to investigate, prevent, or take action regarding suspected illegal activities, fraud, safety, security, abuse, or violation of policies. This may include sharing information with law enforcement, government agencies, or third parties who assist with such efforts.
- Affiliates and Business Partners. We may share non-personal information about Site visitors with reputable third parties and affiliates in an aggregated or de-identified form, for business purposes such as developing new products, enhancing the Site, performing analysis and research about our business, and for promotional marketing purposes.
- Website Analytics. We use third party web analytics services in connection with our Site, such as those listed above. These service providers may collect anonymous visitor data through the use of cookies and other technologies. We do not share your identifiable information with these third parties, but they may set and access their own tracking technologies on the Site and they may publicly report aggregated information regarding visitors to our Site.
- With Your Consent. We may share other information with your consent or at your direction.
We do not sell or rent your personal information to marketers or third parties.
Your Choices and Rights
You may exercise certain rights regarding your personal data, subject to limitations under applicable law. These rights include:
- Access. You may request access to your personal data that we hold, in order to review, correct, or delete the data.
- Deletion. You may request that we delete your personal data, subject to certain exceptions that may permit or require retention.
- Objection. You may object to our use or sharing of your personal data for certain purposes, such as direct marketing.
- Restriction. You may request limits on how we process your personal data.
- Portability. You may request a copy of your personal data in a common electronic format.
- Complaints. You may file a complaint with us or the appropriate regulator regarding our processing of your personal data.
- Opt-Out of Marketing Communications. You can opt out of marketing-related messages from us by following the unsubscribe instructions in any marketing email you receive from us. You may also submit requests to us using our Contact page.
- Cookies. Most browsers let you block and delete cookies from your device. To do so, refer to your browser’s help menu. However, this may affect your ability to use parts of our Site.
Data Retention and Account Closure
We retain personal data for the period necessary to fulfill the purposes described in this policy, unless retention is otherwise required or permitted by law. We may retain certain usage data for analytics purposes as described in this policy.
If you wish to cancel your account or request that we no longer use your personal data to provide services, you may delete your account through your account settings. We may retain and use your data if necessary to comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, enable account access on archived purchases, or as otherwise required or permitted by law. Archived data may remain on our systems.
Data Security
We use administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no security measures can completely eliminate risks. We endeavor to take reasonable precautions to secure your data but cannot guarantee complete security.
International Data Transfers
We operate globally and may transfer, store, and process your personal data in any country where we do business. Laws may vary in the countries in which we operate, but we institute appropriate protections for the handling of any personal data we may process about you. If we transfer your data to other jurisdictions, we will continue to honor the permissions and restrictions provided by this policy.
Children’s Information
Our products are not directed to minors, and the Site is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children under 16 without obtaining parental consent. If we become aware that personal data of a child under 16 has been collected without first obtaining the verified parental consent, we will make reasonable efforts to delete such information. If you become aware that a child under 16 has provided personal data to us, please contact us.
External Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We recommend you read the privacy policies of each site you visit to understand their data practices.
Updates to this Policy
We may make changes to this Privacy Policy at our discretion. When we make material updates, we will provide notice through the Site or by email in accordance with our notification procedures. Your continued use of our Site will signify acceptance of the amended terms.
How to Contact Us
Please direct any questions or concerns regarding this policy or our privacy practices to:
Valjean Labs
[email protected]
Cookie Policy
This Cookie Policy explains how Valjean Labs and our partners (“we”, “our”, and “us”) use cookies and similar tracking technologies when you use our Site valjeanlabs.shop (the “Site”).
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve different purposes like letting you navigate between pages efficiently, remembering your preferences, interests or log in details and generally improving your browsing experience.
The term cookies typically refers to HTTP cookies, as well as other similar technologies like pixel tags/web beacons, flash cookies, and local storage.
Why do we use cookies?
We use cookies and other tracking technologies for the following purposes:
Essential Cookies: These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
- Account Management: If you create an account with us, we use cookies to manage your account and keep you logged in.
- Shopping Features: Cookies help us remember your cart contents and provide other shopping features like personalized recommendations.
- Security: We use cookies to detect fraud and protect your data security.
Performance and Analytics: Performance cookies collect information about how you use our Site, like which pages you visit most often. These cookies do not collect personally identifiable information and are used to improve how the Site works. Analytics cookies allow us to measure visits and traffic sources so we can measure and improve the performance of our Site.
Marketing: Marketing cookies are used to display relevant ads and offers tailored to you. They are also used to limit the number of times you see an ad and measure effectiveness of our marketing campaigns. These cookies are placed by us and third parties who may also use them to build a profile of your interests to show you relevant adverts on other sites.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Session cookies — these exist only during a browsing session and disappear from your device when you close your browser.
- Persistent cookies — these remain on your device after you’ve closed your browser so that they can be used in future browsing sessions.
What are your cookie options?
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some portions of our Service and we recommend that you leave them turned on.
Do we use other tracking technologies?
We may use web beacons, pixel tags, software development kits (SDKs), or other tracking technologies to better understand your use of our Site or gain analytics data. This data is primarily used for statistical analysis and management of the performance, functionality and effectiveness of our Site.
We may also allow third party service providers to use these tracking technologies for similar purposes or to deliver targeted advertisements on our Site. Third party services may use session and persistent cookies. Cookies may be set by the third party or by us on behalf of the third party.
Analytics: We use Google Analytics and other tools to help analyze usage and traffic for our Site. These providers may set and access their own cookies, web beacons and embedded scripts on your device and they may otherwise collect or have access to information about you and your usage of the Site. Information collected may include date and time of visits, pages viewed, time spent on pages, referrer websites, device identifier, and IP address. This information allows us to understand usage patterns so that we can improve the operation of our Site.
Advertising: We may allow third party advertising partners to set tracking tools like cookies and web beacons to collect information about your activities on our Site and other sites that you visit to provide relevant ads about goods and services you may be interested in. They may also set these tools on our Site to assist with delivering ads to you even when you are visiting other sites. We restrict advertising partners from collecting information that personally identifies you or could be used to build detailed profiles about individuals.
How can I control cookies?
You have the right to choose whether or not to accept cookies and the ability to disable cookies in your internet browser settings. Note that if you decline cookies or remove those already placed, you may not be able to access all of the features on our Site and your experience may be impacted. Refer to your browser’s Help section for specific guidance on how to manage and delete cookies.
For more information about how we handle your information, please refer to our Privacy Policy. This Cookie Policy may be updated from time to time. The most current version will govern our use of cookies and tracking technologies and will always be at valjeanlabs.shop/cookie-policy.
